14 Key Issues for Senior Business Manager and IT Managers

1. IT and business strategic planning
2. Integrating and aligning IT and business goals
3. Implementing continual improvement
4. Measuring IT organization effectiveness and efficiency
5. Optimizing costs and the Total Cost of Ownership (TCO)
6. Achieving and demonstrating Return on Investment (ROI)
7. Demonstrating the business value of IT
8. Developing business and IT partnerships and relationships
9. Improving project delivery success
10. Outsourcing, insourcing and smart sourcing
11. Using IT to gain competitive advantage
12. Delivering the required, business justified IT services (i.e. what is required, when required and at an agreed cost)
13. Managing constant business and IT change
14. Demonstrating appropriate IT governance.

Source: An Introductory Overview of ITIL V3 itSMF 2007