ISO/IEC 20000 IT Service Management Checklist free download

Download ISO/IEC 20000 Implementation Checklist. This Checklist cover area such as:

Requirements for Management System
Management Responsibility
Documentation Requirements
Competence, Awareness and Training

Planning and Implementing Service management
Plan Service Management (Plan)
Implement Service Management and Provide the Services (Do)
Monitoring, measuring and reviewing (Check)
Continual Improvement (Act)
Policy
Management of Improvements
Activities

Planning and Implementing New or Changed Services