IT Service Management (ITSM) Implementation Checklists

IT Service Management (ITSM) Implementation Checklists

1. Review current and existing IT Service Management practices in greater detail. Make sure you also review current process connections from these practices to other areas of IT Service Strategy.

2. Review the ability of existing functions and staff. Can we 'reuse' some of the skills to minimize training, education and time required for implementation?

3. Establish the accuracy and relevance of current processes, procedures and meetings. As part of this step if any information is credible document the transition from the current format to any new format that is selected.

4. Decide how best to select any vendor that will provide assistance in this process area (including tools, external consultancy or assistance to help with initial high workload during process implementation).

5. Establish a selection guideline for the evaluation and selection of tools required to support this process area (i.e. IT Service Management tools).

6. Purchase and install tools required to support this process (i.e. IT Service Management tool). Ensure adequate skills transfer and on-going support is catered for if external systems are selected.

7. Create any required business processes interfaces for this reporting - frequency, content).

8. Document and get agreement on roles, responsibilities and training plans.

9. Communicate with and provide necessary education and training for staff that covers the actual importance of the process and the intricacies of being part of the process itself.