ITIL Foundation Course V1.0 Introduction to the IT Infrastructure Library free download

Download free ITIL Foundation Course V1.0 Introduction to the IT Infrastructure Library. This Student Material from IBM Global Services could help you having better understanding about ITIL concept especially in the Capacity Management Area.

The Information Technology Infrastructure Library (ITIL) is a set of concepts and policies for managing information technology (IT) infrastructure, development and operations.

ITIL is published in a series of books, each of which covers an IT management topic. The names ITIL and IT Infrastructure Library are registered trademarks of the United Kingdom's Office of Government Commerce (OGC). ITIL gives a detailed description of a number of important IT practices with comprehensive checklists, tasks and procedures that can be tailored to any IT organization.