ITIL v3 and ITIL v2 Implementation Gap Guidelines Presentation free download

Download free ITIL v3 and ITIL v2 Implementation Gap Guidelines Presentation free download. This simple presentation explain mapping and gap analysis how to from ITIL (Information Technology Infrastructure Library) v3 and v2.

ITIL v3

Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement (CSI)

ITIL v2:

Service Support
Service Desk / Service Request Management
Incident Management
Problem Management
Change Management
Release Management
Configuration Management

Service Delivery
Service Level Management
Capacity Management
Availability Management
Financial Management for IT Services

Planning to implement service management

Security Management

ICT Infrastructure Management
ICT Design and Planning
ICT Deployment Management
ICT Operations Management
ICT Technical Support

The Business Perspective
Application Management
Software Asset Management
Small-Scale Implementation