ITIL v3 exam preparation checklist free download

This ITIL v3 preparation checklist could be used to prepare your ITIL v3 examination and also could be used as study guide for getting understanding about ITIL v3.

Some of the content that covered in this checklists are:
What is the difference between Availability & Capacity Management?
How does Operational Control differ from Technical Management?
What is the difference between a workaround and a resolution in the context of Incident Management?
What's in the Service Catalogue compared to the Service Pipeline compared to the Service Portfolio?
What's a Rollout compared to a Deployment?
Any of the roles! What does an Asset Manager do compared to a Configuration Manager? Service Owner vs. Process Owner?
Event vs. Alert vs. Incident?