ITIL v3 Roles and Core Guidances Table

Below ITIL v3 Roles and Core Guidances Table

Role	Core guide
Service Desk Manager/staff	Service Operation
Incident Manager/Technical Support staff	Service Transition and Service Operation
Operations Management	Service Transition and Service Operation
Change Manager/Change Requestor	Service Transition
Solution Development	Service Design
Testing/Production Assurance	Service Transition and Service Operation
Service Level Manager	All core publications
Application/Infrastructure Architect	All core publications
Supplier Relationship Management	Service Design
IT Steering/Governance	Service Strategy, Service Design
CIO/IT Director	All core publications
IT Service Manager	All core publications
Portfolio Manager	All core publications