ITIL v3 Study Notes free Download

Download free ITIL v3 Study Notes that covering area such as:

1. Service Strategy
1.1. Service Portfolio
1.2. Demand Management
1.3. Financial Management

2. Service Design
2.1. Service Catalogue Management
2.2. Service Level Management
2.3. Availability Management
2.4. Capacity Management
2.5. IT Service Continuity Management
2.6. Supplier Management

3. Service Transition
3.1. Change Management
3.2. Release & Deployment Management
3.3. Service Asset & Configuration Management
4. Service Operation
4.1. Functions
Service Desk
Technical Management
Application Management
IT Operations
4.2. Processes
Event Management
Incident Management
Request Fulfillment
Access Management
Problem Management
5. CSI