ITSM and ISO/IEC 20000

The primary standard for IT Service Management is ISO/IEC 20000. The standard and ITIL are aligned and continue to be aligned, although the standard is currently to be extended with the development of Parts 3 and 4:

ISO/IEC 20000-1:2005 Part 1: Specification Defines the requirements for Service Management

ISO/IEC 20000-2:2005 Part 2: Code of Practice Provides guidance and recommendations on how to meet the requirements in Part 1

ISO/IEC 20000-3:2007 Part 3: Scoping and applicability (Not available yet)

ISO/IEC 20000-4:2007 Part 3: Service Management Process Reference Model (Not available yet)

BIP 0005 : A Manager’s Guide to Service Management

BIP 0015 IT Service Management: Self-assessment Workbook (currently assesses against ITIL V2, to be revised via ITIL V3 complementary publications).

These documents provide a standard against which organizations can be assessed and certified with regard to the quality of their IT Service Management processes.

An ISO/IEC 20000 Certification scheme was introduced in December 2005. The scheme was designed by the itSMF UK and is operated under their control. A number of auditing organizations are accredited within the scheme to assess and certify organizations as compliant to the ISO/IEC 20000 standard and its content.