The Top 10 Strategic Benefits of ITIL v3

1. Provides a single, definable, repeatable, and scalable documented framework for IT best practices that flows across the IT organization.

2. Clearly identifies roles and responsibilities for IT Service Management.

3. Supports reducing IT costs and justifying the cost of IT quality.

4. Supports ability of IT to measure and improve internal performance and service provisioning.

Download Free Complete Set of ITIL Examination Question Database

This Examination Question Database consist of ITIL Question Database for area:

Service Support
- Service Desk / Service Request Management
- Incident Management
- Problem Management
- Change Management
- Change Management Terminology
- Release Management
- Configuration Management

Download Free ISO 27001 Information Security Management Framework Compliance Report Template

This ISO 27001 Information Security Management Framework Compliance Report Template would typically form part of the suite of reports completed by a department in the course of preparation for response to ISO 27001 / 17799 Information Security Management System.

Download Free IT Infrastructure Library Training Material Overview

What is ITIL?

ITIL was conceived in response to increased dependency on IT and the need for process standardization. ITIL is a set of detailed process guidelines, presented in a series of books, containing recommended global best practices, workflow, templates, and terminology, developed by the United Kingdom's Office of Government Commerce (OGC). The ITIL books are the only comprehensive, publicly available guidance for IT Management.

ITIL Processes

There are ten core modules that comprise the ITIL framework. They are grouped in two sets of five under Service Support and Service Delivery. Although ITIL is focused on service management, Asset Management and Configuration Management provide the foundation to all ITIL processes. It is important to note that all processes depend on continuous interaction with each other.

Download Free IT Security Plan Template

The purpose of the system security plan (SSP) is to provide an overview of federal information system security requirements and describe the controls in place or planned to meet those requirements. The SSP also delineates responsibilities and expected behavior of all individuals who access the information system and should be viewed as documentation of the structured process for planning adequate, cost-effective security protection for a major application or general support system. It should reflect input from various managers with responsibilities concerning the information system, including information owner(s), system owner(s), system operator(s), and the information security manager. Additional information may be included in the basic plan, and the structure and format organized according to requirements.