ITIL v3 Roles and Core Guidances Table
Below ITIL v3 Roles and Core Guidances Table
| Role | Core guide |
| Service Desk Manager/staff | Service Operation |
| Incident Manager/Technical Support staff | Service Transition and Service Operation |
| Operations Management | Service Transition and Service Operation |
| Change Manager/Change Requestor | Service Transition |
| Solution Development | Service Design |
| Testing/Production Assurance | Service Transition and Service Operation |
| Service Level Manager | All core publications |
| Application/Infrastructure Architect | All core publications |
| Supplier Relationship Management | Service Design |
| IT Steering/Governance | Service Strategy, Service Design |
| CIO/IT Director | All core publications |
| IT Service Manager | All core publications |
| Portfolio Manager | All core publications |
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PCI DSS Basic Requirement Checklists free download
PCI DSS Basic Requirement Checklists is available for free. Some of basic question such as below is available for free
Who has access to a specified file or other resource?
Who has had access to a given file or other resource in the past?
What resources a given individual has access to across your entire enterprise?
That password policies and other directory settings are correct and have remained so over time?
That inactive accounts were deleted within the allowed timeframe?
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VMware Servers Backup Step by Step Checklists
1. I used the alt-boot full image method to create an image of the entire /dev/hda hard drive to an NFS mount on the new VMware server. (These images were typically 410 GB. They were old servers!)
2. I used VMware to create a virtual machine specifying a virtual IDE hard drive that was much bigger than the original, usually about 20 or 40 GB.
3. I used VMware to create a virtual CD drive that pointed to an ISO file that was actually a symbolic link to an ISO image of a Knoppix CD on the hard drive.
4. I booted the virtual machine into Knoppix using the virtual Knoppix CD.
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Download Free Online Backup Checklist
Above free Excel based Online Backup Checklist that can be use both for your personal and company usage. This checklist contain bullet point that you should remember when choose an online backup as your backup strategy.
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Download System Configuration Document Templates
The goal of the system configuration document is to serve as reference material for the backup/system administrators, and to be able to bring new staff up to speed on the way in which the backup system works. This should contain at least the following:
Operating system and application configuration details of the backup server, including items such as:
Network configuration — host resolution method, details of any hard-coded host entries required, etc.
Performance characteristics — does the system become heavily loaded during backups?
Process listing — what would a “typical” list of backup-related processes resemble?
List of installed packages or applications
Explanation of any design decisions that may not be readily apparent
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