Download Free IT Life Cycle Costs Analysis Tools

Initial Costs. The initial costs of acquiring and deploying a solution
- Hardware, including appliances, additional network equipment (e.g., management network, network taps, load balancers), and hosts for non-appliance components (e.g., consoles)
- Software and software licensing fees for IT components and supporting software (e.g., reporting tools, database software)

Download Free Media Access and Protection Policy and Procedures ISO 27001
Objectives:
- Information system media protection policy; procedures addressing media access; access control policy and procedures; physical and environmental protection policy and procedures; media storage facilities; access control records; other relevant documents or records
- Organizational personnel with information system media protection

Download free ITIL and ISO 20000 Relationship Presentation. This simple relationship diagram explain from
- Deployed Solution: In House Procedures / Work Instructions
- Process Definition: ITIL Best Practice

Download free ITIL / ISO 20000 Incident Response and Handling Procedures Checklists. This simple checklist contain some of the information such as
1. Determine appropriate response.
• Identify the problem
• Initially, assess the situation to determine current status (e.g., Did an incident occur? Is it over? Is it still spreading?)
• Determine if criminal in nature; if so, contact law enforcement; else dispatch the response handler to the scene to preserve evidence
• Determine if keystroke monitoring is required

2. Collect and safeguard the information
• Ensure that audits are turned on (they should be already on) and that they cover the entire period during which the file was accessible

Download free ITIL v3 and ITIL v2 Implementation Gap Guidelines Presentation free download. This simple presentation explain mapping and gap analysis how to from ITIL (Information Technology Infrastructure Library) v3 and v2.

ITIL v3

Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement (CSI)