Seven Core Value of IBM IT Service Management Platform

1. Service Delivery and Process Automation
Create effective, high quality management processes for service delivery and support, and reduce cost via automation and data integration.

2. Service Availability and Performance Management
Monitor, manage, correlate, visualize and control critical service support and service delivery processes to ensure applications and services meet service level agreements and business targets.

3. Storage Management
Optimize storage infrastructure for business continuity and compliance, and address the challenges of transforming from resource-centric to information-centric data and business-records management necessary for today’s business and regulatory environment.

4. Security, Risk and Compliance
Address enterprise security and compliance initiatives through a proven security architecture and a comprehensive set of identity, data, application and infrastructure security management solutions.

5. Datacenter Transformation
Manage your SOA-based applications, the complexity of virtualization, and energy management

6. Asset and Financial Management
Maximize asset utilization, lower your total cost of operations, reduce cost, mitigate risk, and exploit asset convergence

7. Network and Service Assurance
Optimize fault/event and performance management for Service Quality and Service Level Management across both operational and business contexts for communications service providers.

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