Summary of ITIL Structures

The Business Perspective

The Business Perspective helps the business to understand the benefits of best practice in IT Service Management, while at the same time helping the Service Provider to talk on level terms with the business. Similarly, Planning to Implement Service Management helps Service Providers plan their implementation of Service Management best practice while at the same time helping the business to talk on level terms with the Service Provider.

ICT Infrastructure Management

ICT Infrastructure Management covers all aspects of ICT infrastructure management from identification of business requirements through the tendering process, to the testing, installation, deployment and ongoing support and maintenance of the ICT components and IT services.

Service Support

Service Delivery

Planning to Implement Service Management

The Planning to Implement focuses on key issues to be considered when planning the implementation of IT Service Management. The steps required to implement or improve IT service provision are explained, and guidance is provided on the alignment of business needs to IT, enabling an assessment of whether IT service provision is really meeting the needs of the business. Planning to Implement Service Management gives practical guidance on the evaluation of the current maturity levels of Service Management and on implementing the processes involved.

Application Management

Application Management addresses the complex subject of managing applications from the initial business need, through the Application Management lifecycle, up to and including retirement. In addition, Application Management includes the interaction with IT Service Management disciplines contained in Service Delivery, Service Support and ICT Infrastructure Management. This book places a strong emphasis on ensuring that IT projects and strategies are tightly aligned with those of the business throughout the applications lifecycle. This is critically important in ensuring that the business is receiving, and IT is delivering, the proper value for the investments made.