checklist

Download Free Customer Relationship Management (CRM) Vendor Selection Checklist. This checklist covers:
Remote users have multiple ways to access the application (e.g., Web, VPN, dial-up)
There is an off-line client that can synchronize with centralized data
There is security in place to ensure privacy of accounts, contacts, and sales data
Sales managers have a variety of ways to view staff accounts and activities
The application integrates or synchronizes with e-mail applications (e.g., Outlook)
The sales staff can create and link service requests with accounts
The sales staff views call center service requests by their accounts

Download Free IT Business Continuity Management Audit Checklist. This Audit Checklist created based from ISO27002 which requires the organization to have in place a managed process for developing and maintaining business continuity throughout the organization, and it must address the information security requirements of continuity. The information security adviser could take the lead in setting up this process, which should be agreed by the information security management forum. ISO27002 recommends that the process should:

- Ensure that the risks faced by the organization, in terms of their likelihood and potential impact, are understood, and that critical business processes are identified by means of risk assessments and their protection prioritized.

Licensing, code ownership and intellectual property rights
Certification (possibly by a third party) of the quality and accuracy of the work done;
Escrow arrangements (particularly for the source code) in the event of the developer’s financial failure;
Rights of access for audit of the quality and accuracy of the work;

Download free Program Development Program Change Audit Checklist that covers:
Interview application support staff to determine formal, informal, and emergency procedures used to implement changes to production systems and applications.
Obtain copies of change control request form and logs.
Select a sample of changes from the changes logged. Determine compliance with policies, procedures and best practices.

This ITIL v3 preparation checklist could be used to prepare your ITIL v3 examination and also could be used as study guide for getting understanding about ITIL v3.

Some of the content that covered in this checklists are:
What is the difference between Availability & Capacity Management?
How does Operational Control differ from Technical Management?
What is the difference between a workaround and a resolution in the context of Incident Management?