guidelines

IT Service Management (ITSM) Implementation Checklists

1. Review current and existing IT Service Management practices in greater detail. Make sure you also review current process connections from these practices to other areas of IT Service Strategy.

2. Review the ability of existing functions and staff. Can we 'reuse' some of the skills to minimize training, education and time required for implementation?

3. Establish the accuracy and relevance of current processes, procedures and meetings. As part of this step if any information is credible document the transition from the current format to any new format that is selected.

4. Decide how best to select any vendor that will provide assistance in this process area (including tools, external consultancy or assistance to help with initial high workload during process implementation).

Download Free Samples of Information Technology Technical Skills Matrix Template. If you're a company want to assess the skill level of your employee. Or you just an HR Department who trying to create a balanced score card system then you can simplyfing it by creating IT Skill Matrix like this.

This skills matrix contain requirement such as:
Administration
- Database
- Network or Operating System
- SAP Basis, SIEBEL

Download free Information Security Classification and SOX Sensitive Information Standards Policy. This Policy classify the Information Security Sensitive Information as 4 level:

High:
The unauthorised disclosure of information could be expected to have a severe or catastrophic adverse effect on [COMPANY NAME]'s operations, assets, or on individuals.

Moderate:
The unauthorised disclosure of information could be expected to have a serious adverse effect on [COMPANY NAME]'s operations, assets, or on individuals.

The Federal Desktop Core Configuration (FDCC) is a security configuration that must be enabled on any desktop that connects to a federal network. FDCC began with a 2007 memorandum by the United States Office of Management and Budget (OMB). That memo discusses the need for a centralization of effort in defining a central configuration for all desktops contained within federal IT environments. Such a unified configuration would strengthen federal IT security by mandating a tested configuration across all federal IT organizations.

This configuration would additionally provide a standardized starting point for external vendors, easing their process with developing solutions that work across the whole of government IT. In conjunction with the FDCC, the OMB also began work on the Security Content Automation Protocol (SCAP), a cross platform vulnerability management protocol that enables outside vendors to validate their productsf functionality with FDCC desktops as well as other regulations required by government systems.

Download Free GLBA Compliance Risk Assessment Templates for Banking and Financial Institution.
Administrative Safeguards
1) Do you check references prior to hiring employees who will have access to customer information?
2) Do you ask every new employee to sign an agreement to follow your organization's confidentiality and security standards for handling customer information
3) Do you train employees to take basic steps to maintain the security, confidentiality and integrity of customer information, such as:
a. locking rooms and file cabinets where paper records are kept;
b. using password-activated screensavers;