iso 20000

Here's some of the fact:
- ITIL strong in IT processes , but limited in security and system development

- CobiT's trong in IT controls and IT metrics , but does not say how (i.e. proces s flows ) and not that strong in security

- ISO 17799 strong in security controls , but does not say how (i.e. process flows )

Conclusion:

Free security assessment using integrated approach from ISO27001 or ISO17799, Cobit4, ISO2000 and ITIL. Covering from master assessment to integrated scorecard. This simple assessment is available for free

Comparison between ITIL V2, ITIL V3 and ISO 20000 Key Process and Activities Mapping covering area from ITIL v2 such as:
1 Service Support
2 Service Delivery
3 Planning To Implement Service Management
4 Security Management
5 ICT Infrastructure Management
6 The Business Perspective
7 Application Management
8 Software Asset Management
9 Small-Scale

1972: IBM starts research on quality service delivery called information Systems Management Architecture (ISMA).

1980: IBM publishes Volume I of the IBM Management series titled "A management System for the Information Business", first public edition of ISMA.

1986: CCTA authorizes a program to develop a common set of operational guidance with the objective of increasing efficiencies in Government IT.

1988: "Government Infrastructure Management Method (GITMM)", is formalized and issued as 'guidelines' for Government IT operations in the UK focused on Service Level Management. Same year, the development team was expanded and work continued on Cost, Capacity, and Availability.

Download ISO/IEC 20000 Implementation Checklist. This Checklist cover area such as:

Requirements for Management System
Management Responsibility
Documentation Requirements
Competence, Awareness and Training

Planning and Implementing Service management
Plan Service Management (Plan)
Implement Service Management and Provide the Services (Do)
Monitoring, measuring and reviewing (Check)
Continual Improvement (Act)
Policy
Management of Improvements
Activities