iso 20000

The primary standard for IT Service Management is ISO/IEC 20000. The standard and ITIL are aligned and continue to be aligned, although the standard is currently to be extended with the development of Parts 3 and 4:

ISO/IEC 20000-1:2005 Part 1: Specification Defines the requirements for Service Management

ISO/IEC 20000-2:2005 Part 2: Code of Practice Provides guidance and recommendations on how to meet the requirements in Part 1

ISO/IEC 20000-3:2007 Part 3: Scoping and applicability (Not available yet)