ITIL

The ISLA framework is enabling because it introduces advanced work-flow automation and community management technology into the OSS environment, thereby creating a number of core capabilities that can be divided over seven functionally oriented logical domains, which will be discussed later in the chapter.

The three framework components are as follows:
1. Enabling technology and concepts
- Dynamic work-flow automation
- Dynamic work-flow communities

2. Capabilities
- Universal access
- Intelligence
- Collaboration
- Automation

Download Free Information Security Assessment Checklist for Incident Management

Pre-Assessment Phase
- Identify Information Criticality
- Identify System Configuration
- Set Scope of the Assessment
- Documentation Request
- Documentation Review
- Team Assignment
- Pre-Analysis
- Site Visit Coordination

Download Free IT Life Cycle Costs Analysis Tools

Initial Costs. The initial costs of acquiring and deploying a solution
- Hardware, including appliances, additional network equipment (e.g., management network, network taps, load balancers), and hosts for non-appliance components (e.g., consoles)
- Software and software licensing fees for IT components and supporting software (e.g., reporting tools, database software)

Download free ITIL and ISO 20000 Relationship Presentation. This simple relationship diagram explain from
- Deployed Solution: In House Procedures / Work Instructions
- Process Definition: ITIL Best Practice

Download free ITIL / ISO 20000 Incident Response and Handling Procedures Checklists. This simple checklist contain some of the information such as
1. Determine appropriate response.
• Identify the problem
• Initially, assess the situation to determine current status (e.g., Did an incident occur? Is it over? Is it still spreading?)
• Determine if criminal in nature; if so, contact law enforcement; else dispatch the response handler to the scene to preserve evidence
• Determine if keystroke monitoring is required

2. Collect and safeguard the information
• Ensure that audits are turned on (they should be already on) and that they cover the entire period during which the file was accessible