service design
Top 5 significant factor for successful IT strategic assessment
1. Strengths and weaknesses
The attributes of the organization. For example, resources and capabilities, service quality, operating leverage, experience, skills, cost structures, customer service, global reach, product knowledge, customer relationships and so on.
2. Distinctive competencies
As discussed throughout the chapter, ‘What makes the service provider special to its business or customers?’
3. Business strategy
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What is IT Service Continuity Management (ITSCM)
As technology is a core component of most business processes, continued or high availability of IT is critical to the survival of the business as a whole. This is achieved by introducing risk reduction measures and recovery options. Ongoing maintenance of the recovery capability is essential if it is to remain effective.
The purpose of ITSCM is to maintain the appropriate on-going recovery capability within IT services to match the agreed needs, requirements and timescales of the business.
ITSCM includes a series of activities throughout the lifecycle to ensure that, once service continuity and recovery plans have been developed, they are kept aligned with Business Continuity
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