standard

Download free ITIL Foundation Course V1.0 Introduction to the IT Infrastructure Library. This Student Material from IBM Global Services could help you having better understanding about ITIL concept especially in the Capacity Management Area.

The Business Perspective

The Business Perspective helps the business to understand the benefits of best practice in IT Service Management, while at the same time helping the Service Provider to talk on level terms with the business. Similarly, Planning to Implement Service Management helps Service Providers plan their implementation of Service Management best practice while at the same time helping the business to talk on level terms with the Service Provider.

ICT Infrastructure Management

ICT Infrastructure Management covers all aspects of ICT infrastructure management from identification of business requirements through the tendering process, to the testing, installation, deployment and ongoing support and maintenance of the ICT components and IT services.

The primary standard for IT Service Management is ISO/IEC 20000. The standard and ITIL are aligned and continue to be aligned, although the standard is currently to be extended with the development of Parts 3 and 4:

ISO/IEC 20000-1:2005 Part 1: Specification Defines the requirements for Service Management

ISO/IEC 20000-2:2005 Part 2: Code of Practice Provides guidance and recommendations on how to meet the requirements in Part 1

ISO/IEC 20000-3:2007 Part 3: Scoping and applicability (Not available yet)