The Top 10 Strategic Benefits of ITIL v3

The Top 10 Strategic Benefits of ITIL v3

1. Provides a single, definable, repeatable, and scalable documented framework for IT best practices that flows across the IT organization.

2. Clearly identifies roles and responsibilities for IT Service Management.

3. Supports reducing IT costs and justifying the cost of IT quality.

4. Supports ability of IT to measure and improve internal performance and service provisioning.

5. Defines IT in terms of services rather than systems.

6. Supports improvement of user productivity.

7. Improves communication and information flows between IT and organization business departments.

8. Provides a framework for IT to support regulatory challenges.

9. Improves ability of IT to adjust as business opportunities and challenges are presented.

10. Improves relationship of IT with the business - builds trust.